Category Archives: Manage credit/debit cards

Settle an outstanding balance in MSN account

How to Settle an outstanding balance that has been declined in MSN Account?

Open your browser and go to My Account Page and sign in with your username and password.

Check these common causes of declined payments:

  • The credit card available balance is insufficient to cover the amount due.
  • Try this: Verify that the available balance on your credit card is sufficient to cover the outstanding balance you are trying to pay.
  • The credit card has expired.
  • Try this: Check the expiration date on your card to make sure it’s current.
  • There are spaces, commas or non-numeric characters in the credit card number.
  • Try this: Retype the credit card number without any spaces, commas, or other non-numeric characters.
  • Billing address, name or expiration date entered incorrectly.
  • Try this: Verify that the billing address, expiration date, and name on your credit card are correct.
  • The credit card may not be activated.
  • If you are using a new credit card, verify that the credit card has been activated.

If none of the above reasons corrected the error, these are your next steps:

  • Contact your bank to ask why authorization is failing.OR
  • Add a different credit card.

If you need further assistance, please Call +1-877-701-2611 Toll Free

Receive an error to update/Change my credit card expiration date

Error while trying to update my credit card expiration date or change

First, open your browser and go to My Account Page

and sign in with your username and password. Now, check for these common reasons for errors:

  • There are spaces, commas or non-numeric characters in the credit card number.
  • Try this: Retype the credit card number without any spaces, commas, or other non-numeric characters.
  • The credit card may not be activated.
  • Try this: If you are using a new credit card, verify that the credit card has been activated.
  • Billing address, Name or expiration date entered incorrectly.
  • Try this: Verify that the billing address, expiration date, and name on your credit card are correct.
  • The credit card has expired.
  • Try this: Check the expiration date on your card to make sure that it’s current.
  • The credit card available balance is insufficient to cover the amount due.
  • Try this: Verify that the available balance on your credit card is sufficient enough to cover the outstanding balance you’re trying to pay.

If none of the above reasons corrected the error, these are your next steps:

  • Contact your bank to ask why authorization is failing.
    OR
  • Add a different credit card.

If you need further assistance, please Call +1-877-701-2611 Toll Free

Manage bank direct debit accounts in Microsoft

How to Manage bank, direct debit, or other accounts in Microsoft?

Depending on your country/region, you might have the option to use a bank, direct debit, or other types of account to pay for your subscription.

Add a bank, direct debit, or other account

  1. Sign in to the Payment options page with the Microsoft account associated with your Office 365 subscription.
  2. On the Payment options page, choose to Add a payment option.Manage bank, direct debit, or other accounts in Microsoft
  3. On the next page, choose Bank account (US only), or Direct Debit (where available), then choose Next. Your screen might look like either of the following screenshots:
    Manage bank, direct debit, or other accounts in Microsoft Manage bank, direct debit, or other accounts in Microsoft

    NOTE: Some countries/regions might have different options.

  4. On the next page, enter your account information, then choose Next. The account is now listed as an available payment option.
Update a bank, direct debit, or other accounts
  1. Sign in to the Payment options page with the Microsoft account associated with your Office 365 subscription.
  2. Find the account you want to update, and choose Edit info.The Payment options page, showing the Edit info, Remove, and View order history links for a bank account.
  3. Update the information, and then choose Next. The account information is now updated.

    NOTE: You can’t change the account type or the account number. If you want to change the account type or number, you’ll have to add a new account.

    If having Problems??? Call +1-877-701-2611 Toll-Free for Support.