Tag Archives: Manage credit/debit cards

Remove or disassociate a secondary account from the primary account

Remove a secondary account using your MSN Client Software:

  1. Open your browser and go to My Account Page and sign in with your primary account username and password.Remove or disassociate a secondary account from the primary account
  2. Click on Help & Settings menu, now click Accounts & Billing.
  3. Click Remove member accounts.
  4. Click the Remove link next to the account that you want to remove.
  5. Click Save Changes, and then click OK to finish.
  6. Click Done to go back to the main menu.

Note: The account is not deleted. The account is only disassociated from the primary member’s account.

Remove secondary accounts from Member Center:

  1. Open your browser and go to My Account Page and sign in with your primary account username and password.
  2. Click on Manage Users from the options available on the left side of the page.
  3. Under change member status select the e-mail address you would like to remove.
  4. Click Remove this member, on the confirmation page click on Yes.

Note: The account is not deleted. The account is only disassociated from the primary member’s account.

If you need further assistance, please Call MSN Member Center +1-877-701-2611 Toll Free

Create, add, remove or disassociate secondary accounts

Create a new secondary account using Member Center?

  1. Open your browser and go to My Account Page and sign in with your primary username and password.
  2. Click on Manage Users from the options available on the left side of the page.
  3. Under Add a new member, click Add a member.
  4. Fill out the information requested on this page and click Next.
  5. Review and sign the agreement and then click Accept.
  6. You have now successfully created a new secondary account.

Note: To open another email address under your primary email account, repeat the steps mentioned above.
The account you just created will be visible on the MSN Client Software when you sign-in the next time.

 

If you need further assistance, please Call +1-877-701-2611 Toll Free

Settle an outstanding balance that has been declined

How to Settle an outstanding balance that has been declined in MSN Account?

Open your browser and go to My Account Page and sign in with your username and password.

Check these common causes of declined payments:

  • The credit card available balance is insufficient to cover the amount due.
  • Try this: Verify that the available balance on your credit card is sufficient to cover the outstanding balance you are trying to pay.
  • The credit card has expired.
  • Try this: Check the expiration date on your card to make sure it’s current.
  • There are spaces, commas or non-numeric characters in the credit card number.
  • Try this: Retype the credit card number without any spaces, commas, or other non-numeric characters.
  • Billing address, name or expiration date entered incorrectly.
  • Try this: Verify that the billing address, expiration date, and name on your credit card are correct.
  • The credit card may not be activated.
  • If you are using a new credit card, verify that the credit card has been activated.

If none of the above reasons corrected the error, these are your next steps:

  • Contact your bank to ask why authorization is failing.OR
  • Add a different credit card.

If you need further assistance, please Call +1-877-701-2611 Toll Free

I receive an error while trying to update my credit card expiration date or change my credit card?

First, open your browser and go to My Account Page

and sign in with your username and password. Now, check for these common reasons for errors:

  • There are spaces, commas or non-numeric characters in the credit card number.
  • Try this: Retype the credit card number without any spaces, commas, or other non-numeric characters.
  • The credit card may not be activated.
  • Try this: If you are using a new credit card, verify that the credit card has been activated.
  • Billing address, Name or expiration date entered incorrectly.
  • Try this: Verify that the billing address, expiration date, and name on your credit card are correct.
  • The credit card has expired.
  • Try this: Check the expiration date on your card to make sure that it’s current.
  • The credit card available balance is insufficient to cover the amount due.
  • Try this: Verify that the available balance on your credit card is sufficient enough to cover the outstanding balance you’re trying to pay.

If none of the above reasons corrected the error, these are your next steps:

  • Contact your bank to ask why authorization is failing.
    OR
  • Add a different credit card.

If you need further assistance, please Call +1-877-701-2611 Toll Free

Which MSN Explorer Subscription Should I Choose?

If you already have internet access, MSN Premium membership is a way to get premium communication and security service from MSN without changing your current internet service provider.

If you do not have any internet access yet, then MSN dial-up membership will not give you all the benefits of MSN Premium membership, as well as internet access with no unlimited surfing, no hourly charges.

To sign up for MSN Premium or MSN dial-up service, open your browser, go to http://get.msn.com and select the premium or dial-up tab at the top of the page according to your needs.

What if/How do I…

Change my credit card information?

Please follow these steps to update your credit card information:

  1. Log in to your Microsoft account.
  2. Click the payment options link at the top of the page.
  3. Follow the instructions to update your credit card/billing information, or add a new credit card.

If you receive an error message while trying to change your information, follow the troubleshooting steps found in the next section below, or you can contact If you need further assistance, please Call +1-877-701-2611 Toll Free for assistance.

Switch to a different Office 365 for home subscription

you will learn how to switch between Office 365 Home, Personal, and University membership, and how to redeem a free offer that comes with your computer.If you want to stay with the same type of membership and just want to extend the expiration date, then update Office 365 for home. If you want to switch to Office 365 for business, upgrade Office 365 to the home for business membership.

Important things to know before you switch subscriptions

For a transition from one subscription to another, we recommend that you read carefully through this section and start switching to another type of membership.

What if I have a free offer that came with my computer?

If you have an existing Office 365 Home subscription and redeem the offer for a free year of Office 365 Personal, you’ll be asked if you want to convert your existing subscription to Office 365 Personal or stay with Office 365 Home.

If you’re given the choice, you’ll see a page like this:

Choose to stay with Office 365 Home or switch to an Office 365 Personal subscription.

If you convert your Office 365 Home subscription to Office 365 Personal, you’ll only be able to install Office on 1 PC or Mac and 1 tablet and you won’t be able to share your subscription. If you want to stay with Office 365 Home, you can still use the free offer to extend your current subscription for an additional 9 months. For instructions on how to do this, see Switch from Office 365 Home.

What’s supported?

You can switch between any of the three Office 365 for home subscriptions (Office 365 Home, Personal, and University).

When you already have an Office 365 Home or Office 365 Personal subscription, the table below summarizes your options when you go from one subscription to the other. To see full subscription details, like how many devices you can install on or the number of Skype minutes, go to Choose your Office.

Convert from Office 365 Personal to Office 365 Home Convert from Office 365 Home to Office 365 Personal
Available installations Increases Decreases
Subscription sharing Sharing is allowed No sharing
Remaining subscription time Can be extended Can be extended
OneDrive online storage No change to storage size but increases the number of users No change to storage size but decreases the number of users
Skype minutes No change to amount of minutes but increases the number of users No change to amount of minutes but decreases the number of users

If having Problems??? Call +1-877-701-2611 Toll Free for Support.