Tag Archives: msn renew not working

Remove a secondary account from the MSN primary account

Remove a secondary account using your MSN Client Software:

Remove a secondary account from the MSN primary account

  1. Open your browser and go to My Account Page and sign in with your primary account username and password.Remove a secondary account from the MSN primary account
  2. Click on Help & Settings menu, now click Accounts & Billing.
  3. Click Remove member accounts.
  4. Click the Remove link next to the account that you want to remove.
  5. Click Save Changes, and then click OK to finish.
  6. Click Done to go back to the main menu.

Note: The account is not deleted. The account is only disassociated from the primary member’s account.

Remove secondary accounts from Member Center:

  1. Open your browser and go to My Account Page and sign in with your primary account username and password.
  2. Click on Manage Users from the options available on the left side of the page.
  3. Under change member status select the e-mail address you would like to remove.
  4. Click Remove this member, on the confirmation page click on Yes.

Note: The account is not deleted. The account is only disassociated from the primary member’s account.

If you need further assistance, please Call MSN Member Center +1-877-701-2611 Toll Free

Receive an error to update/Change my credit card expiration date

Error while trying to update my credit card expiration date or change

First, open your browser and go to My Account Page

and sign in with your username and password. Now, check for these common reasons for errors:

  • There are spaces, commas or non-numeric characters in the credit card number.
  • Try this: Retype the credit card number without any spaces, commas, or other non-numeric characters.
  • The credit card may not be activated.
  • Try this: If you are using a new credit card, verify that the credit card has been activated.
  • Billing address, Name or expiration date entered incorrectly.
  • Try this: Verify that the billing address, expiration date, and name on your credit card are correct.
  • The credit card has expired.
  • Try this: Check the expiration date on your card to make sure that it’s current.
  • The credit card available balance is insufficient to cover the amount due.
  • Try this: Verify that the available balance on your credit card is sufficient enough to cover the outstanding balance you’re trying to pay.

If none of the above reasons corrected the error, these are your next steps:

  • Contact your bank to ask why authorization is failing.
    OR
  • Add a different credit card.

If you need further assistance, please Call +1-877-701-2611 Toll Free

Switch to a different Office 365 for home subscription

How to Switch to a different Office 365 for a home subscription?

you will learn how to switch between Office 365 Home, Personal, and University membership, and how to redeem a free offer that comes with your computer.If you want to stay with the same type of membership and just want to extend the expiration date, then update Office 365 for home. If you want to switch to Office 365 for business, upgrade Office 365 to the home for a business membership.

Important things to know before you switch subscriptions

For a transition from one subscription to another, we recommend that you read carefully through this section and start switching to another type of membership.

What if I have a free offer that came with my computer?

If you have an existing Office 365 Home subscription and redeem the offer for a free year of Office 365 Personal, you’ll be asked if you want to convert your existing subscription to Office 365 Personal or stay with Office 365 Home.

If you’re given the choice, you’ll see a page like this:

Choose to stay with Office 365 Home or switch to an Office 365 Personal subscription.

If you convert your Office 365 Home subscription to Office 365 Personal, you’ll only be able to install Office on 1 PC or Mac and 1 tablet and you won’t be able to share your subscription. If you want to stay with Office 365 Home, you can still use the free offer to extend your current subscription for an additional 9 months. For instructions on how to do this, see Switch from Office 365 Home.

What’s supported?

You can switch between any of the three Office 365 for home subscriptions (Office 365 Home, Personal, and University).

When you already have an Office 365 Home or Office 365 Personal subscription, the table below summarizes your options when you go from one subscription to the other. To see full subscription details, like how many devices you can install on or the number of Skype minutes, go to Choose your Office.

Convert from Office 365 Personal to Office 365 Home Convert from Office 365 Home to Office 365 Personal
Available installations Increases Decreases
Subscription sharing Sharing is allowed No sharing
Remaining subscription time Can be extended Can be extended
OneDrive online storage No change to storage size but increases the number of users No change to storage size but decreases the number of users
Skype minutes No change to amount of minutes but increases the number of users No change to amount of minutes but decreases the number of users

If having Problems? Call +1-877-701-2611 Toll-Free for Support.

Getting MSN account Subscription expired message

Getting MSN account Subscription expired message

You might see the “Subscription expired” message in a yellow warning bar across the top of an Office application after you’ve renewed Office 365.

Getting MSN account Subscription expired message

Why it happens: Your Office 365 subscription expired, before you renewed.

How to turn it off: After renewing your subscription, close all your open office applications and open them again to use them. You may have to re-enter the Microsoft account associated with your subscription. If you do not want to worry about ending your Office 365 subscription in the future, consider turning on Auto Renewal.

If having Problems? Call +1-877-701-2611 Toll-Free for Support.

Change Microsoft payment options pay for a subscription

How to Change Microsoft payment options pay for a subscription?

After you’ve added or updated a payment option, you can change the payment option that you use to pay for your Office 365 subscription, as well as manage automatic renewal, switch subscriptions, and more.

  1. Sign in to the Services & subscriptions page with the Microsoft account associated with your Office 365 subscription.
  2. Find the subscription you want to change, and choose Change how you pay.Change Microsoft payment options pay for a subscription
  3. In the Change how you pay drop-down list, do one of the following:
    • Choose a different payment option. The Pay with section updates to show that your subscription now uses the new payment option.
    • Choose to Add a new way to pay, and continue to the next step.

    Change Microsoft payment options pay for a subscription

  4. On the next page, choose a payment option, enter the details, and then choose Next.Change Microsoft payment options pay for a subscription

    NOTE: Some countries/regions might have different options.

  5. On the next page, choose Back to subscriptions. Your subscription is now ready to use the payment option you selected.Change Microsoft payment options pay for a subscription

 

Still, need help? Contact Support

As an Office 365 subscriber, you can contact support for free to get help with account and billing issues.

If having Problems? Call +1-877-701-2611 Toll-Free for Support.

Manage bank direct debit accounts in Microsoft

How to Manage bank, direct debit, or other accounts in Microsoft?

Depending on your country/region, you might have the option to use a bank, direct debit, or other types of account to pay for your subscription.

Add a bank, direct debit, or other account

  1. Sign in to the Payment options page with the Microsoft account associated with your Office 365 subscription.
  2. On the Payment options page, choose to Add a payment option.Manage bank, direct debit, or other accounts in Microsoft
  3. On the next page, choose Bank account (US only), or Direct Debit (where available), then choose Next. Your screen might look like either of the following screenshots:
    Manage bank, direct debit, or other accounts in Microsoft Manage bank, direct debit, or other accounts in Microsoft

    NOTE: Some countries/regions might have different options.

  4. On the next page, enter your account information, then choose Next. The account is now listed as an available payment option.
Update a bank, direct debit, or other accounts
  1. Sign in to the Payment options page with the Microsoft account associated with your Office 365 subscription.
  2. Find the account you want to update, and choose Edit info.The Payment options page, showing the Edit info, Remove, and View order history links for a bank account.
  3. Update the information, and then choose Next. The account information is now updated.

    NOTE: You can’t change the account type or the account number. If you want to change the account type or number, you’ll have to add a new account.

    If having Problems??? Call +1-877-701-2611 Toll-Free for Support.